Nový obsah

ICalManager

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration.

BubbleNote

Bubble note consists of 3 packages: BubbleNote, AllMyTickets and TicketZoom extension. BubbleNote: Add a bubble note to the ticket, view it on dashboard. AllMyTickets: On the dashboard, display only MY tickets. Zoom extension: 3 types of answers (positive, negative and other) + advanced DF widget (display DF according to user group).

ReservationSystem

System for reservation of inspection dates was developed according to needs of reclamation department of Skanska Reality a.s. Main functionality is dispatched by AgentTicketReservation module and a CGI script 'reservation.pl'. AgentTicketReservation allows user to set 1-3 inspection dates and send them to the client. Outgoing e-mail contains information about suggested dates and prolink for confirmation / cancelation of dates. When client follows given prolink, reservation.pl will confirm / reject client - based on time of reaction.

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