Administration of Dynamic Fields in relation to Dynamic Ticket templates. (Cloned from Queues - Templates.) New module is placed in Ticket block and it requires admin permissions. OTRS module DynamicTicketTemplates is affected, due the restriction of visibility of dynamic field in the original AdminDynamicTicketTemplate screen.
This extension implements new type of Dynamic Field. Based on ITSM Config Item Class, it renders multi-select field populated with items of given class. Backend part of the extension does not save data in standard database table, but creates link among ticket and selected Config Items instead.
Set of modules for Data Protection Officer. Includes graphical representation of GDPR repository.
Calendar extension - allows Resource management.
This extension will stop EscalationSolutionTime when ticket is in pendning state. If the pending state is used e.g. for testing on customer´s side, SLA time is stopped and is no more counted. When the state is changed top open, remaining Solution Destination time is re-counted and the SLA is running again.
Log2Mail module allows to send OTRS error reports via e-mail. It is possible to skip reporting of some errors based on Module and Message filter.
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