Nový obsah

CMDBServiceExport

This module exports CI items of classes Service and ServiceRequest to core service table. Definition of CI Classes and export templates are specified in documentation. Module also allows to import links among Services and ServiceRequests. Use CSV files created as exported CMDB items a primary data source for import.

ICalManager

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration.

ICalManager

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration.

Extras

This module provides new "Extras" menu. It has own Perl module and TT template and it provides capability to display external web pages in IFrame. The items for the menu may be added in SysConfig.

CustomPrint

Add 'Closed' field to the AgentTicketPrint. When ticket´s open, this field will be empty. If ticket was closed more then once and state is closed, the latest date of closing is chosen.

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