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FetchCRMData
CRM Data Fetch
Nový obsah
AllMyTickets
Dashboard extension - All tickets in my ownership.
ExtAutocomplete
Added Autocomplete for AgentTicketEmail|Phone and AdminCustomerUser.
ExtCMDBSearch
Autocomplete and Quick search of CI items.
ExtConfigItem
Extension of ConfigItem functionality (edit, link, zoom).
ActionCommonExtension
Extension of standard module AgentTicketActionCommon. An autocomplete and Quick search of CI items in Close dialogue was adopted as well.
GroupFieldEditor
Advanced editor of dynamic fields. You can specify viewable dynamic fields according to user´s group.
EnforceInternalCommunication
Enforce incomming e-mails as internal. (Based on SysConfig settings)
FreezeSLA
This extension will stop EscalationSolutionTime when ticket is in pendning state. If the pending state is used e.g. for testing on customer´s side, SLA time is stopped and is no more counted. When the state is changed top open, remaining Solution Destination time is re-counted and the SLA is running again.
CreateTimeExtension
Enables to change creation date of a note (in DB).